Privacy policy.

Privacy & Cookie Policy

Talk it Through Therapies is committed to protecting your personal information and respecting your privacy. This policy outlines how your data is collected, used, and safeguarded, in line with UK GDPR and the Data Protection Act 2018.

Who I Am

This website is operated by Talk it Through Therapies an online therapy service based in the UK. You can contact me directly at harrietbarnetttherapies@hotmail.com with any questions about this policy.

What Data I Collect

  • Contact Details: Name, address, email address, phone number, GP address and contact.

  • Sensitive Information: Mental health history, session notes (when therapy begins).

  • Site Data: Cookies and usage analytics to help improve the website experience.

Why I Collect Your Data

To:

  • Provide therapy and respond to enquiries.

  • Manage scheduling and communication.

  • Fulfil legal, ethical, and professional responsibilities.

Lawful Basis for Processing

  • Contractual: To deliver therapy services.

  • Legitimate Interest: For record keeping and communication.

How Your Data Is Protected

  • Digital records are stored securely with encryption and password protection.

  • No data is shared externally, unless legally required or with your consent.

How Long I Keep Your Information

  • Records are retained for 7 years after therapy concludes, as per UK guidelines.

  • For clients under the age of 18, records are retained for seven years or until their 18th birthday, whichever is later, in accordance with UK regulatory guidance and professional standards.

  • You may request earlier deletion in writing.

Your Rights

You have the right to:

  • Access and correct your data.

  • Withdraw consent at any time.

  • Request data deletion.

  • Lodge a complaint with the Information Commissioner’s Office (ICO).

Cookie Policy

This website uses cookies to enhance your browsing experience and ensure functionality. By continuing to use the site, you consent to the use of cookies as outlined below.

What Are Cookies?

Cookies are small text files stored on your device to help websites remember your preferences and improve usability.

Types of Cookies Used

  • Essential Cookies: Required for basic site functionality.

  • Performance Cookies: Help analyse site traffic and usage patterns.

  • Functionality Cookies: Remember your preferences (e.g. language or region).

  • Analytics Cookies: Used anonymously to improve site performance.

Managing Cookies

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect site functionality.

Third-Party Cookies

This site may use third-party services (e.g. Google Analytics) which place cookies to collect anonymised usage data.

Updates to This Policy

This policy may be updated to reflect changes in legal requirements or website functionality. Any updates will be posted here. Last Updated July 2025.